Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the VR Connect Marketing Group website, our lead-generation, CRM, automation, and marketing services (the "Services"). By using our website, submitting a lead form, or signing a service agreement, you agree to these Terms. If you do not agree, do not use our Services.

"You" refers to the contractor or trade business owner engaging VR Connect. "We," "us," and "VR Connect" refer to VR Connect Marketing Group, based in Sarasota, Florida.

VR Connect builds and supports growth systems for US contractors — including websites, CRM setup, lead-response automation, estimate reminders, missed-call text-back, automated review requests, local SEO, and paid advertising management on Facebook, Instagram, and Google. Depending on your plan, some services may be optional add-ons.

Advertising management is a separate add-on. When we run paid ads on your behalf, you are responsible for paying all ad spend directly to the advertising platform (Meta or Google) unless we agree otherwise in writing. VR Connect's fees cover management and optimization — not the cost of the ad spend itself.

Fees for the Services are described in your service agreement or proposal. Unless otherwise stated, fees are billed on a recurring monthly basis in advance, plus any applicable setup fee for the initial build of your system.

You are responsible for all fees incurred during your billing period, including any third-party ad spend, software subscriptions, or usage charges we set up on your behalf. Late payments may result in suspension of active campaigns or automations until the balance is settled.

You agree to provide accurate business information, respond to reasonable requests during setup in a timely manner, and operate your business in compliance with all applicable local, state, and federal laws. You are responsible for the accuracy of the business details, service areas, offers, and claims you ask us to publish.

You must not use our Services for any unlawful, deceptive, or misleading purpose, or in any way that could harm the reputation of VR Connect or the advertising platforms we use.

VR Connect builds and maintains lead, marketing, and automation systems. We do not guarantee any specific number of leads, booked jobs, revenue, or return on investment. Marketing results depend on many factors outside our control — including your market, pricing, reputation, season, competition, and how quickly you respond to leads we send.

The Services are provided "as is" without warranties of any kind. We may adjust strategies, platforms, or automations over time to improve performance or comply with platform policies.

All website designs, automations, campaigns, copy, and creative assets we build for you become yours to use as part of your engagement. The underlying VR Connect systems, workflows, templates, and brand remain our property.

You grant us a license to use your logo, business name, photos, reviews, and other materials you provide for the purpose of building and running your campaigns and website.

To the fullest extent permitted by law, VR Connect is not liable for any indirect, incidental, special, or consequential damages, including lost profits, lost leads, or lost jobs, arising from your use of the Services. Our total liability for any claim is limited to the fees you paid us in the three months preceding the claim.

We are not responsible for the actions or policies of third-party platforms (Meta, Google, our CRM partner, or phone carriers) that may affect call delivery, ad performance, or lead routing.

Either party may cancel recurring services with the notice described in your service agreement. Setup fees and work already completed are non-refundable. Upon cancellation, we will wind down your campaigns and, where possible, return your assets and account access.

We may suspend or terminate the Services immediately if you breach these Terms or engage in fraudulent or unlawful conduct.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any disputes will be resolved in the state or federal courts located in or nearest to Sarasota County, Florida.